At Pluralsight, our Support team is a centralized resource for internal and external customers providing product and system expertise. We are building a world-class Support experience by focusing on a high level of technical knowledge, systems built around speed and feedback distribution across the organization, and issue resolution. A Technical Document Specialist (TDS) is an integral part of Pluralsight’s Support department and owns the strategy, administration, execution, and evolution of our technical documentation and self-serve systems. As part of the Documentation team, the TDS will work closely with Experience, Product Marketing, and Support.
Who you are:
- You are detail-oriented and methodical
- You enjoy serving customers and can adapt easily to change
- You ask the right questions to get a complete understanding of a situation
- You like to explore or think through the logic of how things work
- You like to understand a desired outcome, get the context, and then work carefully to deliver the result
- You’re open to others’ viewpoints, and enjoy viewing situations from another perspective
- You enjoy writing and explaining processes to others
Experience you’ll need:
- Junior student majoring in English, Technical documentation, Communications, Journalism, UI/UX, Web Design, or related fields.
- Experience collaborating with teams to achieve a common goal
- Experience writing process-driven documentation
- Experience in customer service and taking a customer’s point of view
- Curiosity and willingness to question processes and systems
- Strong interpersonal communication and diplomacy skills
- Desire to understand new or unfamiliar technical systems, processes, and terminology
Project Overview
- Audit Help Center knowledge articles to ensure content quality and accuracy
- Document new product features and experiences
- Help Center design refresh, using marketing brand guide and vision to update the look and feel of the website
Learn more and apply at Careers (myworkdayjobs.com)
