Paid Digital Education Content Strategist Internship with BambooHR

Calling all summer internship seekers! If you have been looking for a way to get into the world of SaaS, then we have an awesome opportunity for you. We are looking for a Digital Education content Strategist Intern who will be a member of BambooHR’s Customer Experience Scaled Success team to help build and reinforce our digital strategy. Our strategy is a digital first human supported approach to helping customers reach their desired outcomes at scale. You will join the influential customer education team to build content that drives customer engagement through different modes of learning by meeting the customer where they are in their journey. Some specific responsibilities include the following:

You will:

Become the liaison between marketing and our education team to define best in class content experiences
Analyze VOC data (CSat, Support tickets and NPS comments) to make content evolution recommendations
Design and create targeted experiences across a variety of features to improve active user engagement
Drive retention, and collaborate across internal teams to execute plans
Work with leaders to define success measures & metrics
Provide ongoing support for the CX Education team

What You Need to Get the Job Done

Junior level standing pursuing a Bachelor's degree in Marketing, English, Communications, Public Relations or a related field
Interns must be based in Utah as positions are Hybrid
Has a structured approach to working and the ability to prioritize
Analyze and interpret data to provide insights and recommendations
Is proactive, self-motivated, and eager, with going above and beyond
Creative and willing to think outside the box

What Will Make Us REALLY Love You