We are seeking a Technical Writer Intern with a true passion for writing and a desire to make an impact in their next role. The selected candidate will produce high-quality public-facing and internal documentation that contributes to the overall success of our products. This person will report directly to Debra Dubuque, Senior Manager of Customer Support, and will work closely with all members of our Community team.
At Neighbor, our vision is to bring communities together by solving our neighbors’ biggest challenges.
We’re building the largest hyperlocal marketplace the world has seen. We’ve raised over $65 million from top-tier investors such as Andreessen Horowitz and the creators of DoorDash, Airbnb, and Uber. Our marketplace is already flourishing in all 50 states and we’re just getting started! To learn more, here is what one of our investors wrote after leading Neighbor’s Series A.
Primary Responsibilities
- Play a key role in revamping our public help center
- Write intuitive public help center and internal knowledge base articles
- Collaborate with internal teams to obtain an in-depth understanding of the platform and documentation requirements
- Meet with subject-matter experts to ensure specialized topics are appropriately addressed
- Produce high-quality documentation that meets applicable standards and is appropriate for intended audiences
- Improve the effectiveness of existing and potential content using data analysis and customer feedback
- Determine the clearest and most logical way to present information for greatest reader comprehension
Qualifications
- Ability to deliver high-quality, well-structured technical content
- Ability to quickly grasp concepts and make them easily understandable in text and pictures
- Excellent written skills in EnglishHigh level of attention to detail
- Time management and organizational skills
- Great research skills
- Understanding of advanced formatting and grammar
About Neighbor:
Neighbor is a marketplace where people with extra space in /around their home connect with people in need of storage. At 50% the cost of traditional self-storage, Neighbor provides affordable storage to renters and the ability for hosts to monetize unused space. Come help us disrupt the $40 Billion Dollar self-storage industry!
This is a unique opportunity to join a fast-growing, VC-backed tech startup. You will be part of a fun, collaborative and inclusive team of innovative, talented, and motivated individuals.
Apply at https://jobs.lever.co/neighbor/39ddb573-3339-4648-973e-46d4687d8aa6
